Property Manager

Location: Warwickshire

Rate of pay: £30000 - £34000 pa + £4250 Car Allowance

Ref: TR0600

The Role:

Mainstay Group is an established leading Property Management business head quartered in Worcester. We are currently recruiting for an experienced Property Manager to join the Residential Management Team on a permanent basis. You’ll assist in the delivery of high quality residential property & facilities management services in Rugby, Coventry, Northampton and Daventry.

If you are an experienced IRPM qualified Property Manager we would like to hear from you!

Duties:

  • Undertake the administration and management of the service charges of a number of residential apartment block and estate scheme development.
  • Responsible for effective governance of all operational and business processes so as to ensure a first class service.
  • Liaising with the team at Head Office
  • To drive service standards to rival competitor providers.
  • To implement efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience
  • Taking a lead on formal Resident and Client Liaison including Residents’ Meetings, building relationships with clients and customers.
  • Overseeing repairs and ensuring the local process is working – also be escalation route for complex issues.
  • Contractor Appointment and Management, utilising site staff where appropriate.
  • Responsibility for Health & Safety.
  • Ownership of Service Charge Budgeting and reporting.
  • Supporting the satisfactory transition from bidding, through mobilisation to service delivery, including phased build programmes for new development in the region.
  • Supporting the other Property Managers in the region as appropriate including sharing of best practice and ensuring service consistency.

Person Specification:

Qualifications:             MIRPM is ideal

Experience:

  • Minimum of 3 years of experience in Property Management at manager level.
  • Previous experience of delivering services to a very high level of quality in a customer facing environment.
  • Full awareness of the latest developments in Property Management thinking and understanding of the Property Management market, including new procurement methods, partnering relationships, open book management, and end user self-service.
  • An uncompromising desire to achieve first class, customer-centric service delivery, with a detailed understanding of 5 star customer service and how to deliver it.
  • Fully accepting of accountability and comfortable within a full ownership model.
  • Commercially aware with strong profit orientation.
  • Exceptional ability to develop and maintain customer relationships.
  • Good communications and leadership skills.
  • Excellent people management skills and a demonstrable commitment to equal opportunities.
  • IT literate and strong interpersonal and presentation skills.
  • Good analytical and problem-solving skills.
  • The candidate will ideally reside in the business area.

Apply now

To apply for this position, please fill out the application form and we will get back to you.