Property Manager

Location: Manchester 

Rate of pay: £30,000 pa +£4250 Car allowance / Car

Ref: TR0598

The Role:

Mainstay Group is an established leading Property Management business head quartered in Worcester. We are currently recruiting for an experienced Property Manager to join the Residential Management Team on a permanent basis, to assist in the delivery of high quality residential property & facilities management services across the portfolio which covers Manchester and Liverpool area.

Duties:

  • Undertake the administration and management of the service charges of a number of residential apartment block and estate scheme development.
  • Responsible for effective governance of all operational and business processes so as to ensure a first class service.
  • Liaising with the team at Head Office
  • To drive service standards to rival competitor providers.
  • To implement efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience
  • Taking a lead on formal Resident and Client Liaison including Residents’ Meetings, building relationships with clients and customers.
  • Overseeing repairs and ensuring the local process is working – also be escalation route for complex issues.
  • Contractor Appointment and Management, utilising site staff where appropriate.
  • Responsibility for Health & Safety.
  • Ownership of Service Charge Budgeting and reporting.
  • Supporting the satisfactory transition from bidding, through mobilisation to service delivery, including phased build programmes for new development in the region.
  • Supporting the other Property Managers in the region as appropriate including sharing of best practice and ensuring service consistency.

Person Specification:

Qualifications:             MIRPM

Experience:

  • Previous residential Property Management experience.
  • Previous experience of delivering services to a very high level of quality in a customer facing environment.
  • Understanding of service charge budgets
  • Proven Operational Management experience, including on complex schemes and contracts.
  • Full awareness of the latest developments in Property Management/FM thinking and understanding of the Property Management/FM market, including new procurement methods, supply chain management, partnering relationships, open book management, and end user self-service.
  • Excellent customer service / client focussed
  • Fully accepting of accountability and comfortable within a full ownership model.
  • A supportive hands-on management style and a willing need to invest time in others to help them learn and develop. A real focus on detail and the ability to deliver innovative solutions.
  • Commercially aware with strong profit orientation.
  • Unfaltering dedication to deliver on commitments made internally and to customers.
  • Good communications and leadership skills.
  • Team Player and ability to work in an environment of collective responsibility.
  • IT literate and strong interpersonal and presentation skills.
  • Good analytical and problem solving skills.
  • The candidate will ideally reside in the business area.
  • Full UK Driving Licence

Apply now

To apply for this position, please fill out the application form and we will get back to you.