Estate Manager

Location: Birmingham

Rate of pay: £30,000pa

Ref: TR0593

The Role:

Mainstay Group is an award-winning Property Management business, and we’re looking for an experienced Estates Manager on a permanent basis for one of our prestigious sites in Birmingham. In this role you’ll provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors and colleagues.

This is a varied and fast-paced position where you’ll take ownership of queries and see them through to completion with the full support of your colleagues.

Core Tasks:

Reporting to the Associate Director, this is a varied and busy position with a range of duties which can be broadly grouped into the following categories:

  • Site Management
  • Health and Safety
  • Staff Management
  • Financial
  • Repairs
  • Management of contractors
  • Record keeping
  • Key holding
  • Security
  • M & E Services
  • Utilities/Statutory authorities
  • Resident and Client liaison
  • Landlord and Tenant and recent Management Practice

This will require excellent time management and administrative skills as well as being adaptable to cover a variety of tasks.

You’ll be dealing with our customers and contractors to create a positive relationship and to enhance the experience and journey we deliver.

Skills and Experience Required:

  • Previous Estate Management experience is essential
  • Excellent communication skills and a professional telephone manner
  • Able to demonstrate the ability to problem solve and to work through difficult scenarios whilst also knowing when to seek help
  • A high level of accuracy and attention to detail when inputting data onto the system
  • IT literate in Microsoft Office. Experience in QUBE is ideal but not essential and training will be given on the Property Management system.
  • Good organisation skills and able to prioritise workload
  • Ability to work under pressure to tight deadlines in a fast paced environment
  • Ability to work well in a team
  • An IRPM or BIFM qualification is desirable.
  • IOSH Managing Safely is desirable

Apply now

To apply for this position, please fill out the application form and we will get back to you.