Location: Worcester Office

Business Unit: Commercial

Salary details: TBC

Job role posted: 12/06/18

Purpose of Job

To produce high-quality administrative services to both internal and external customers. This will require an ability to manage your own workload through excellent time management and administrative skills. The successful candidate will demonstrate their ability to work using their own initiative in a quick and accurate manner.

Scope of Responsibilities

Monitor phones
Photocopying/scanning documentation and saving to the Z Drive
Organising meeting rooms and conferences
Typing letters on behalf of the Property Managers
Collation of and distribution of Service Charge Packs (including accounting liaison: statements & demands)
Raising, administering and filing of Purchase Orders
Fee raising/Management of Fee Schedule
Contractor instruction (as directed by the Property Manager)
Tenant liaison (as directed by the Property Manager)
Overseeing Credit Control (dialogue with the Credit Controller and management of arrears schedule)
Raising Client Statements and associated management fee Purchase Orders (where management fees are determined by a percentage proportion. This is not required of fixed fees), adding these to Qube for authorisation and payment
General updates and management of Qube data (Accounting liaison)
Water Recharges (currently only required at Chatham Quays on a quarterly basis)
Electricity Recharges (currently only required at Meer Street (quarterly), and Southall (monthly)
Administering to procedures and ISO compliance/auditing
Administering to annual insurance recharges (involving tenant pack submission and insurance broker liaison)

Knowledge, Skills and Experience


  • Previous experience in an administration role
  • Exceptional communication skills, both verbal and written
  • Ability to work in a fast-paced environment
  • Good working knowledge of Microsoft Office software



  • Experience working within the Property Industry
  • Working knowledge of Qube (Property Management System)
  • Knowledge and understanding of property Leases
  • Experience of communicating with external customers


Personal Qualities & Skills

  • Well-developed administration and organisational skills
  • Ability to work quickly and accurately to meet tight deadlines
  • Enthusiastic team player
  • Customer focussed and able to produce work of a consistently high quality
  • Excellent interpersonal skills
  • Possess a ‘can do’ attitude with a confident approach to ownership and accountability
  • To embrace the Company’s cornerstones and values


We recognise that our colleagues often go that extra mile in their daily roles to ensure our clients and customers receive an exceptional service. We like to reward our staff for their commitment and dedication.We are continually evolving and improving our employee benefits to make sure we offer something for everyone.

In addition to the standard salary and holiday allowance we offer:

  • 38 hour working week, flexibly arranged within each team
  • Pension
  • Life Assurance
  • Critical Illness Cover (on passing probation)
  • Additional day off for your birthday
  • Additional holiday for long service at five and ten years
  • Discount voucher scheme for deals on days out, travel, special events, cinema and restaurants
  • Cycle purchase loan scheme
  • Free tea, coffee and squash


Job Type: Full-time

Apply now

To apply for this position, please fill out the application form and we will get back to you.