Our Values

Our Values

In all that we do we care about making a positive impact on our communities.

Caring Caring

Caring

  • Brilliant Basics
    We are aware that our actions impact others and that we have a responsibility to care for the wider community we live and work in
  • Customer Experience
    We listen to our customers and understand their needs
  • Communication
    We adopt an empathetic approach to all interactions with customers and colleagues
  • Empowering Our People
    We value, respect and support each other to be the best we can
Taking Ownership Taking Ownership

Taking Ownership

  • Brilliant Basics
    We understand that our individual actions, no matter how small, impact the wider business
  • Customer Experience
    We are committed to delivering excellent customer service, ensuring there is a clear conclusion to every customer interaction
  • Communication
    We take personal responsibility to consistently deliver effective communication
  • Empowering Our People
    We are committed to the success and well-being of our colleagues
Unity Unity

Unity

  • Brilliant Basics
    We all work for the Mainstay business and support each other to ensure we reach our collective goals
  • Customer Experience
    We nurture our customers’ communities
  • Communication
    We respect and appreciate the role we all play in responding to each other to enable us to delight our customers
  • Empowering Our People
    We share ideas, adapt to situations and ensure talent is developed