Our Cornerstones

Our Cornerstones

All Mainstay employees live by our Cornerstones and Values to deliver the very best service to our customers and clients, without compromise.

Brilliant Basics Brilliant Basics

Brilliant Basics

  • Ensure health and safety, regulatory and asset compliance
  • Deliver agreed key performance indicators
  • Deliver lease and contractual obligations
  • Maintain accurate, timely and up to date records
  • Develop an industry leading capability
Customer Experience Customer Experience

Customer Experience

  • Adopt a ‘right first time’ approach to delivering exemplary customer service
  • Actively encourage and act upon customer feedback
  • Continually innovate our customer service provision
  • Identify opportunities to enhance asset values
  • Enrich the communities we serve
Communication Communication


  • Pro-actively keep customers and colleagues up to date
  • Be responsible and accountable for timely responses
  • Where possible talk rather than email
  • Utilise the development of emerging real-time technologies
  • Build strong relationships by walking in our customers shoes at every interaction
Empowering our People Empowering our People

Empowering our People

  • Make Mainstay a great place to work
  • Attract and retain people who believe in our “Why” and live by our Values
  • Empower, coach and develop individuals to be the best they can
  • Actively encourage creative solutions which delight the customer
  • Recognition of exceptional effort