Staying COVID-19 Secure

Staying COVID-19 Secure

Latest News

Posted 19/05/20

Following the Prime Minister’s briefing on 10th May 2020 and subsequent Government updates, we would like to provide reassurance on how we are continuing to balance our role in keeping buildings safe whilst protecting the wellbeing of our customers and employees.

Our guiding principle remains taking care of our colleagues and customers and to safeguard their health and well-being. We are continuing to provide flexible, remote working and the overwhelming majority of our colleagues will continue to work from home.

However, there are important aspects of Property, Facilities and Asset Management that cannot be done from home. In line with Government advice, some colleagues will begin to return to sites or working from our office. This return to work will be very gradual. To make sure that these operations are managed safely and conducted in line with current Government and Public Health England guidance, our colleagues have been consulted with and provided with updated risk assessments, procedures and detailed guidance to follow.

Every colleague is reminded that they must wash their hands frequently or use an alcohol-based hand sanitiser and that they must self-isolate and follow NHS guidelines if they, or anyone in their household develops symptoms.

Mainstay offices

  • Our offices remain closed to visitors.
  • Attendance is restricted to the limited number of colleagues identified as being unable to work from home, and contractors required to carry out critical works.
  • Colleagues must be briefed using our ‘return to office guidance’ and agree to follow the set hygiene and social distancing protocols when attending the office. Contractors will also be briefed on attendance.
  • Prominent signage, hand washing reminders and distance markers are displayed around the office.
  • Confined areas are limited to one person only.
  • Colleagues handling parcels and/or post are to sanitise their hands before and after handling objects and signing paperwork.
  • Cleaning of equipment and high-risk areas has been increased.

Colleagues travelling to managed properties

  • Colleagues are permitted to travel to properties as required, on their own, by walking, cycling or using their own car.
  • Anti-bacterial hand gel must be applied upon entering and leaving buildings and re-entering vehicles; colleagues are advised to shower and wash clothes immediately after returning from a site visit.
  • Colleagues must adhere to 2 meters social distance, must not enter confined areas where other people are present, or shake hands or make any form of contact with anyone.
  • Visits to individual properties are permitted only in exceptional health and safety or building critical circumstances. Any arrangements for visits to individual properties are to be communicated in advance along with details of the COVID-19 precautions that will be taken. Visits will not be made if occupants of the property are shielding or are displaying symptoms.
  • No more than one site is to be visited on a given day, unless colleagues have had the opportunity to shower and change in between.

Colleagues based at a managed property

  • Colleagues must be briefed on the relevant site services protocols before returning to their usual work setting.
  • Anti-bacterial hand gel must be applied upon entering and leaving buildings; colleagues are advised to shower and wash clothes immediately after returning from a shift.
  • Colleagues must adhere to 2 meters social distance, must not enter confined areas where other people are present, or shake hands or make any form of contact with anyone.
  • Some colleagues may work staggered or split shifts to limit the number of staff arriving for work at site.
  • Prominent signage and distance markers are displayed around the concierge/office areas to remind customers and colleagues to social distance.
  • Colleagues handling parcels and/or post are to sanitise their hands before and after handling objects and singing paperwork.
  • Cleaning of IT equipment and high footfall areas such as entrances, lift lobbies, lift buttons/panels, entry-phone systems and door handles is to be carried out on a frequent basis.
  • Professional decontaminations are to be carried out if a case of Coronavirus is confirmed at the property.
  • Any amenities or communal facilities such as a gyms, community centres, residents’ rooms and children’s play areas will remain closed until further notice in line, however, open air tennis courts can re-open in line with Government guidance.

Personal Protective Equipment

  • In accordance with government advice, no additional PPE beyond what is usually worn is recommended on the basis that Government scientific advisors do not consider this beneficial. It is acknowledged that colleagues may be more comfortable wearing face coverings, and as such are advised to follow government advice if that is the case.

Meetings / Contact

  • Our main contact points for customers remain open, however we are encouraging our customers to e-mail or use our portal, leaving our phone lines open for emergencies and calls of an urgent nature.
  • Telephone/conference and virtual meeting technology should be used rather than holding meetings in person.
  • Face-to-face meetings with colleagues and customers, are to be limited only to exceptional circumstances. Any meeting that occurs must follow strict hygiene and social distancing protocols.

General Wellbeing

Mainstay has and will continue to monitor the wellbeing of people who are working from home and at our managed sites, helping them stay connected to the rest of the workforce. An employee assistance programme is available and additional welfare support can be provided via line managers and our employee services team as required.

Contractors

  • We are continuing where possible to provide repairs and services to our managed buildings and estates.
  • Contractors are required to confirm prior to carrying out work, that they do not have symptoms or have met anyone displaying symptoms of Coronavirus.
  • The number of contractors on site at any one time will be limited to ensure social distancing can be maintained.
  • Contractors attending managed sites must be briefed and agree to adhere to strict hygiene and social distancing protocols.

We want to ensure that we are keeping our colleagues and communities as safe as possible and have implemented these measures based on our COVID-19 secure risk assessment.

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