Total Facilities<br>Management

Total Facilities

We are committed to creating and maintaining inspirational workplaces that enable employees to work at their best.

Industry leading
Total Facilities Management

In order to provide an industry leading Total Facilities Management (TFM) service our unique solution is the partnership of two best in class service providers to integrate exemplary guest services and facilities management with robust building management and the latest technology.

We work in partnership with Ascot Services to deliver real time data analysis, at the same time as ensuring we provide a seamless and highly efficient service to our clients under a single ownership led management structure to manage and continually develop the customer experience and our client’s built environments.

Our total facilities management solution delivers four key benefits to our clients:

Service Service


An industry leading, seamless customer service from an aligned and fully engaged team.

Manage Manage


Using latest technology to fully utilise real time data to effectively manage and maintain buildings and assets with a team that drives results.

Value Value


Drive value and efficiency through sustainability and effective resource management which generates reinvestment for continual improvement.

Experience Experience


Provide an environment and team that continually enhance the day to day experience of employees and visitors.

Established in 2003 Ascot Services has built its reputation on professional service delivery and engineering expertise.

The team is focussed on continually improving contract delivery and customer satisfaction through client engagement, innovation and implementation of new technologies.

Ascot Services is a privately owned business who pride themselves on delivering on the commitments made to clients.

Mainstay is an independent privately-owned organisation with 18 years’ experience of managing service-led delivery into properties and providing industry-leading property and facilities management services nationally.

Our aim is to be the provider of choice for our markets and the employer of choice for our teams whilst enhancing the value of our customers’ assets and ensuring the safe enjoyment of occupants with exemplary customer service.

Client satisfaction is at the forefront of our business activities

and is incorporated into every aspect of our operations through our policies and procedures. We aim to provide all clients with the very best level of service, in all areas of service delivery. Our goal of complete client satisfaction and facilities up-time is achieved by our commitment to follow our customer care policy and proactive service procedures.

Proud to be announced winners of the Innovation in Supplier Relationships category at the 2019 Institute of Workplace and Facilities Management Awards.