Concierge and Security

Concierge and Security

Service-led front of house and security solutions, delivering great customer service

We believe in delivering excellent customer experience in your offices and properties, and we understand the importance of providing a safe and secure environment for all building occupiers and visitors.  Our front of house staff are security trained and Security Industry Authority (SIA) front-line licenced.  They also receive our extensive Mainstay Revolution Customer Experience training to ensure we deliver service and security for our clients.  With your employees starting to return to the workplace, a friendly, customer-focused front of house team can make all the difference in the ‘new normal’ of a post-lockdown working environment.

Working with you, we’ll help find the right service provision for your business.  This will be designed in consultation with you, following a detailed risk assessment, and against a clear set of objectives.  We look to achieve efficiency through integration of facilities services to make sure you’re getting maximum value from resources without compromising security or customer experience.  A key Mainstay difference from other security providers is the on site customer experience we deliver.

We’re supported by a 24/7 alarm receiving centre (ARC) function that includes out of hours routine check-calling service, man-down response and surge demand resilience.   Our complete range of services includes CCTV monitoring, alarm receiving, environmental monitoring and call centre management, and can be integrated with engineering plant monitoring as needed.