At 5.15am on Saturday 22nd September the Property Manager Kate Magill received an urgent phone call from one of the Management Company Directors advising that the development had no running water.
An emergency call was made to the contractor who located the cause of the problem and advised that a power surge had caused the pumps to trip out; the pumps were re-set and commenced working.
At 11.30am reports were received that the pumps had stopped working again, the contractors arrived at 1:00pm and declared that the power surge had blown pump number two and caused the valves to fail. Water was once again reinstated.
At 3:15pm yet more reports were received that the water had gone off. The contractor arrived at 4:30pm, they advised that as well as pump two failing, pump one’s bearings had failed and the invertor that keeps the pumps cool in pump three had now failed.
It was at this point further contractors were called and the process of providing emergency water supplies to residents was instigated.
Now, with only one of three pumps barely working Mainstay needed to provide a ‘creative’ solution. Thanks to the quick thinking of Kate 12 cooling fans were located and used as a temporary measure to keep the last remaining pump cool, whilst the delivery of an air conditioning unit was awaited. Thanks to the temporary solution the pump remained working until 11.30pm by which time the emergency water supplies had arrived and been distributed to residents.
On Sunday 23rd September, the air conditioning unit arrived, which ensured that pump three remains cool enough to power the water supply for all of the apartments whilst replacement parts for the remaining pumps are manufactured.