Glasshouse Gardens

Glasshouse Gardens

Glasshouse Gardens is a flagship development offering the best of luxury London living at the edge of the Queen Elizabeth Olympic Park

Set in the heart of Europe's largest urban development benefitting from £12.5bn investment, Glasshouse Gardens does not have a Residents' Management Company (RMC), so Mainstay
focus on providing an exclusive, tailored level of customer service to residents and the local community.

Overview

Overview

Glasshouse Gardens is set in landscaped gardens, overlooking the iconic Olympic Park. This purpose-built apartment block consists of two contemporary 30 and 17 storey residential buildings offering studio, one, two and three bedroom homes.

Between each building, the rich variety of gardens gives Glasshouse a lush, green airiness, breaking up the linear flow of the buildings and providing a beautiful landscape setting. Private residents have an abundance of outdoor space, be it terraces, balcony or gardens to enjoy, creating true individual character. The development also has a 24/7 concierge service, a gym, a business suite and two conference rooms that are exclusive to residents.

Our Integrated Approach

At the heart of our approach at Glasshouse Gardens is the desire to create a luxurious living experience in line with expectations of staying at a five-star hotel, whilst ensuring a safe and compliant building management service.

By tailoring our service to individual resident needs and facilitating a community living ethos, we strive not only to manage the prestigious buildings to the highest standard, but to create a harmonious community where residents get to know their neighbours, the local area, shopping facilities, restaurants, local events, and transport links, all contributing to make living at Glasshouse Gardens really easy.

Our Integrated Approach

Resident and Community Engagement

The dedicated on-site team continues to put in place a number of initiatives that facilitate a true community environment at Glasshouse Gardens. These include:

✓ Creation of an exclusive white label brand identity.
✓ Dedicated website portal.
✓ Assistance with deliveries and post to apartments.
✓ Establishment of regular residents’ forums and events.
✓ A regular monthly resident newsletter.
✓ Exclusive resident discounts negotiated with local shops and restaurants.
✓ Implementation of residents’ requested change of use for a communal area to a more
flexible amenity room with easily movable furniture so the space could be used for a
variety of resident purposes.
✓ The Concierge team introduced morning fruit cups for residents, visiting the local fruit
and vegetable market to purchase fresh fruit and personally prepare fruit pots to hand
to residents each morning on their way out to work.
✓ For those with a slightly sweeter tooth, dessert bowls have also been offered

Testimonials

"The team are kind and care about the quality of life I have here."

Glasshouse Gardens Customer Testimonial

"The prompt assistance and support I have had within the last six months are some of the numerous assets that make living at Glasshouse Gardens so great. Any future residents will agree, you can’t get much better than their warm welcome and ongoing resident service with a smile."

"The team understand the individual needs of each resident."

Glasshouse Gardens Customer Testimonial

"No matter how busy the team is, no-one ever fails to smile and offer professional assistance. The service quality hasn't had any impact with the number of residents increasing - quite on the contrary. The team, Vicky, Christina, Deren, Simon, Kamheil, etc. contribute to the living quality in this building. With their positive spirit and support they add a soul to the corporate Glasshouse architecture"

Read more of our case studies