building.jpg Our approach

Mainstay manages around 35,000 residential apartments in schemes ranging from 10 unit conversions to over 1200 plus units in mixed use complex sites with a diverse range of services including, concierge and site staff, leisure facilities, retail, cafe bars, business centre, offices, live-work units and guest accommodation.

Our clients are wide-ranging and include over 200 resident management companies; most of the top 20 national developers and many freehold investment firms.  This client base provides us with a wealth of experience across the property management sector and a full and complete understanding of all types of residential property.

Whilst the building of new developments has slowed, the residential facilities management market continues to change with a more complex and challenging legislative framework.  In particular, the Commonhold and Leasehold Reform Act 2002, Health & Safety regulation and Companies Acts.

Our Clients have always expected a high level of service but with more competition, this has become key to maintaining long term relationships with our clients.  Mainstay has recognised these issues and has sought to deal with them by tailoring its approach on a property by property basis and seeking to provide an open and informative management style at a price that reflects the level of service on offer.

Mainstay believes that services have to be personalised to reflect leaseholders as customers. For this reason, each development under management is run by an experienced property manager who has clear responsibility for every aspect of management.  Our managers are assisted by an office-based advisor who understands each development and client and is available throughout the day to pass on guidance, advice and organise repairs.

Behind the scenes, these property teams are supported by service charge accountants, purchase ledger assistants, cashiers, a compliance team and other back-office staff, ensuring that all the relevant expertise can be sought whilst allowing our managers to maintain a one-to-one relationship with their customers.

Mainstay's underlying approach is to clearly identify and understand its customers' needs and to provide them with the service they require at an appropriate price.