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Welcome to Mainstay Group

Contact Us

Head Office
Mainstay Group
Whittington Hall Whittington Road
Worcester WR5 2ZX

Tel. 01905 357777
Fax. 01905 361046

© 2014 Mainstay Group.
All rights reserved.

Site design & build by
BrandFour Design Agency

Mainstay residential

Adaptable Asset Management

Meet the Team

Meet the Team

Meet the Team

Click to email a member of staff

Luke Sanders

Group Managing Director

Tel. 01905 362423


Luke has spent his career in the property and facilities service industry. He has held a number of senior roles with businesses including Initial Facilities, MITIE Group and G4S Integrated Services where he was Managing Director responsible for running the UK FM Operation. Having previously led the provision of outsourced services to many corporate and public sector occupiers, Luke joined Mainstay in early 2014 as Chief Operating Officer to take responsibility for operational service delivery and to maintain high levels of customer service. He was appointed Managing Director for the Group in the summer of 2015, and has successfully implemented a number of  innovative customer service initiatives, whilst also leading the business on a number key new instructions including securing the prestigious Aviva REaLM Asset Management contract.

Charles Lucas BA (Hons) FRICS MIRPM

Technical Director

Tel. 01905 362423


An acknowledged expert in residential and mixed use property management, with over 25 years post qualification experience. After graduating, Charles initially worked with Edward Bailey & Son, and then Lodgeday Properties, working on some of the largest and most prestigious schemes in London, East Anglia and The Midlands. Following a two year period with Halifax PLC running their agency lettings and management sectors in the North of England, Charles returned to block management with Mainstay in 2001. Appointed an Associate Director in 2005, and Main Board Director in 2008, Charles is now responsible for leading and assimilating all new pipeline and secured opportunities successfully into management.

Gary Crook BA (Hons) MIRPM

Managing Director - Residential Property Management

Tel. 01905 364 070


Gary has worked in the property services industry since for almost 10 years. He has experience of both commercial and operational management of numerous high value and multi service contracts, from tendering and solution design through negotiation and mobilisation to steady state delivery.  Gary's experience covers service provision in both public and private sectors through a variety of different contracting and delivery models.  He joined Mainstay from MITIE in 2013, initially leading the self-delivered service provision to residential property throughout England and Wales.  In 2015, Gary took responsibility for Midlands and South West residential property management, before taking responsibility for the residential property management business across England and Wales from September 2016.

Sarah Hammond Assoc RICS MIRPM

Customer Service Director

Tel. 01905 364 060


Sarah brings a wealth of experience since beginning her career in the Residential Property Management industry in 2001. She has developed extensive knowledge of service charge matters having successfully managed a variety of properties and operational teams with other agents.  Sarah re-joined Mainstay Residential in 2014 having spent part of her earlier career with the Group. She takes considerable pride in helping our clients and customers with their property related matters and ensuring that we deliver the very best experience for our customers across the business. She is an associate member of the RICS and has been a member of the Institute of Residential Property Management for over 10 years.

Neal O'Grady

Managing Director - Integrated Property Management

Tel. 0121 667 3500


Neal has spent his entire career in the service industry across a range of different markets, including hotels, student accommodation and commercial property. He has held a number of senior roles across both sales and operational functions in a number of B2B and B2C businesses which include Choice Hotels, Opal Property and most recently as a Director at Regus. Having previously led and doubling operating profits across a 500,000 sqft commercial portfolio across the South East of England, Neal has joined Mainstay to further develop our service provision and enhance our customers experience across our integrated schemes in the UK.


Associate Director – Residential Property Management Services (London & South East)

Tel. 0207 099 5000


Andy joined Mainstay Residential in 2011 following a highly successful career in the British Army. During his final years in the Army he was involved in Estate and Property Management, Facilities Management, Project Management and Change Management. Within his portfolio were residences such as Buckingham Palace, Horse Guards Parade, Windsor Castle, and St James' Palace. He also earned his Masters Degree (Distinction) in Business Management during his final two years of military service. Andy has responsibility for some of our key customer relationships and our residential property management services in the London & South East Region.

Nigel Gaskell BA (Hons) FCIH MIRPM

Associate Director – North

Tel. 0121 667 3500


Nigel Joined Mainstay in 2007, firstly as Area Property Manager, later being promoted to Head of Operations (North), a role he undertook for the 4 years, chiefly responsible for ensuring the delivery of comprehensive property management services at a regional level. Previously he worked in the Social Housing Sector for 15 years, latterly becoming the Home Ownership Manager at Irwell Valley Housing Association (IVHA) where he set up and ran the Home Ownership and Leasehold Department for 4 years. It was at IVHA that he became a Fellow of the Institute of Housing. Nigel has responsibility for some of our key customer relationships and residential Property Management Services in the North.

Stephen Richards MRICS, CIHCM, MIRPM

Director - Portfolio Management

Tel. 01905 361099


Stephen worked as a Housing Manager for Birmingham City Council in the mid 1980's before joining Grimley JREve (now GVA) in 1988 as a Senior Surveyor specialising in commercial property management. He has also worked in a similar capacity for both DTZ and CBRE where he was involved in the day to day management of commercial property portfolios. In 1998 he returned to residential property management, when he joined Lambert Smith Hampton as Director where his primary role was the management of two significant residential property portfolios totalling in excess of 4,000 properties. He remained there until 2013 when he joined Mainstay as Director with specific responsibility for Portfolio & Asset Management. During his career Stephen has amassed a wealth of portfolio & asset management experience in both residential and commercial property sectors.

Daniel (Dan) Potter FinstLM, ACIS, MIRPM, Assoc RICS

Director - Property Support Services

Tel. 01905 364 041


Dan had a successful 15 year career with Barclays Bank in Retail; Commercial and Marketing business units with responsibility for multi-million pound projects and profit/cost centres.

At Mainstay, Dan has been actively engaged within the residential and mixed-use property management sectors. He has led Regional facilities and property management teams; developed and delivered customer centric enhancements and is a 'go to' talented property professional in both Landlord and Tenant and Shareholder/Company matters.

Dan has responsibility for shared business unit support services including Property Administration; Insurance; Company Secretarial; the Graduate and ILM / IRPM training programmes - and oversees dispute resolution, tribunals and RTM activity. Under Dan's leadership, Mainstay successfully achieved ARMA-Q accreditation and is appointed onto the ARMA Technical Committee.