Looking for a Managing Agent?
Mainstay manages around 35,000 residential apartments in schemes ranging from 6 unit conversions to over 1200 plus units in complex mixed-use schemes, with a diverse range of services including, concierge and site staff, leisure facilities, retail, cafe bars, business centre, offices, live-work units and guest accommodation.
Our clients are wide-ranging and include over 200 resident management companies, along with most of the top 20 developers in the Country and many freehold investment firms also. This client base provides us with a wealth of experience across the property management sector and a full and complete understanding of all types of residential property.
Whilst the building of new developments has slowed, the residential facilities management market continues to change with a more complex and challenging legislative framework. In particular, the Commonhold and Leasehold Reform Act 2002, Health & Safety regulation and Companies Acts. Our Clients have always expected a high level of service but with more competition, this has become key to maintaining long term relationships with our clients
Mainstay has recognised these issues and has sought to deal with them by tailoring its approach on a property by property basis and seeking to provide an open and informative management style at a price that reflects the level of service on offer.
Mainstay believes that services have to be personalised to reflect leaseholders as customers. For this reason, each development under management is run by an experienced property manager who has clear responsibility for every aspect of management. Our managers are assisted by an office-based advisor who knows each development, client and is available throughout the day to pass on guidance, advice and organise repairs. Behind the scenes, these property teams are supported by service charge accountants, purchase ledger assistants, cashiers, a compliance team and the list continues ensuring that all the relevant expertise can be sought whilst allowing our managers to maintain a one-to-one relationship with their customers.
Mainstay's underlying approach is to clearly identify and understand its customers' needs and to provide them with the service they require at an appropriate price.
If you are looking for a managing agent or considering changing agents, please complete our enquiry form and one of our Directors will contact you. Alternatively, call us now on 01905 357777 for an informal chat.
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Mainstay Group Appoints New Managing Director
The national property management and facilities company is pleased to announce that it has appointed Paul Crook as its new Managing Director replacing David Clark who remains as Principal.
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