Frequently Asked Questions
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- Q: Why do we need a Managing Agent and what do you do?
- Q: Why is my service charge so high when I have a friend who pays half the amount?
- Q: When will Mainstay visit my development?
- Q: What is my lease for and is it important?
- Q: Why has the service charge gone up?
- Q: Invoices and statements are not in my name?
- Q: In what ways is Mainstay accountable?
- Q: How can I pay my service charge?
- Q: What are my rights and where can I find out more?
- Q: What do I do if I want to complain?
- Q: What experience and qualification do you at Mainstay have to undertake this work?
- Q: I am selling my property do I have to continue to pay your demands for service charges and ground rent?
- Q: Many of the units here are let to tenants who do not seem to care about the development in the same way as owners do. What can I do to ensure that the quality of the development is not diminished?
- Q: I have some financial difficulties and have been unable to pay your demands. What can I do to ensure the matter does not escalate?
- Q: How do I get a new Fob?
- Q: Is there a summary of Mainstay’s contractual terms?
- Q: What is Ground Rent and why do I need to pay it?
- Q: What are my responsibilities as a Residents’ Management Company Director?
- Q: How do I advise Mainstay of a repair or fault identified where I live?
