Customer_Relations.jpg Customer Feedback


Mainstay seeks to provide the highest standards and professional conduct in all aspects of our service delivery to our customers. It goes without saying that honesty and integrity is firmly embedded in our culture, but what really makes a difference is our passion for delivering value and exceeding expectations.

If you have been pleased with the service we have provided to you, we would very much welcome your kind comments. Please address any such comments to your Property Manager, or one of our Regional Operations Directors. All such compliments are published in our staff newsletter, and with your permission will be published here.

Below are just some of the comments we have received from customers and clients.

"Good Morning, I would just like to provide some feedback on your Building Manager Richard. On 26 October we held an event during whihc a number of guests were invited to attend. A number of these guests were business associates, who following the date fed back how impressed they were by the event and specifically Richard as demonstrating a high level of professionalism. I would also like to add that I have always found him to be very friendly and helpful and has developed a great rapport with everyone I have spoken too. I believe he adds real value to your business (as he definitely does to mine)" Commercial Occupier, Bristol


"Good afternoon,
I just wanted to say that I manage two properties at this site and I am immensely impressed with your standards of management care. I only wish I could say the same about the management group where I own a property! Any chance you could take over??!!"Letting Agent, Worcester


"I just wanted to let you know I LOVE your website. It makes my life so much easier being based in HK. Totally straightforward process to make a payment. Well done and thank you!"Non-resident Leaseholder, Hong Kong


"The location is perfect for Uni and the City Centre. It's nice and quiet for student halls and everyone is really friendly"2nd year Medical Student, Studios 58, Bristol


"I hope you don't mind me writing to you but I would like to personally recognise the excellent Customer service that your staff provided in sorting out the difficult issues we experienced with our property."
"It is very rare I recognise people publicly but feel that the this person deserves recognition. He managed to establish an extremely good rapport with myself whilst at the same time challenging me on the premise of my arguments. Based on this I believe he maintained a high level of good will and kept the interests of your company at the centre of the discussions. Having run two major International businesses I fully understand the difficulties associated with this and feel that he has gone the extra mile to resolve the issue in a quick and fair manner."Leaseholder, Leigh


"As chairman of the resident’s Management Company, I should like to put on record the many positive comments I have received from residents and owners of apartments in the building expressing great satisfaction with the management of the building by Mainstay.

They have mentioned, in particular, the high standard of general maintenance and care of the common parts, the speedy response from the out of hours service and the vehicle clamping sub-contractor you have selected. I and my committee are also very impressed by your personal attention to detail." Director, Liverpool


"I feel I am extremely lucky to live in such a secure apartment complex with such conscientious caretaking and security staff. I have already spoken to the site member and thanked him, however I wanted to make sure that his manager was aware of the good service provided by the team."Resident, Birmingham


"Jennens Court is a really popular and great place to live. I hope I can get a room here for next year too!" 1st Year Art and Design Student, Jennens Court, Birmingham


"I am writing to you with the intention of commending one of your staff members and concierge here at my development.
Its worth pointing out that this commendation isn't a result of a specific incident, but a result of a year long assessment of his work and conduct here. He has consistently provided nothing but excellent service throughout my tenure here, and his overall rapport has been without doubt superlative.

I believe it’s important to acknowledge hard work and good service, as much as it is to censure below par service, and this is why I have written this letter to you today. Be sure to let him know that his hard work and commitment to his job have not gone unnoticed and that its also greatly appreciated."Resident, London


“Got to say you have to be the most efficient and helpful management company I have come across and I have dealt with a lot! "Solicitor, Birmingham


“I think the way you are handling matters so far has been excellent and you have really been on the case with suppliers and I think at long last we will benefit from your professional input.”Resident, Nottingham


“We are most appreciative to all the staff at Mainstay for their professional and pleasant attitude they have always shown towards us."Supplier, Droitwich


“…..We thanked him [Mainstay manager] for all the good work which you are doing, making sure that all the conditions of the lease are being adhered to. We have to say that the site is being kept very tidy despite the restarting of construction work…..” –Resident, Swansea


“….it becomes apparent from your newsletter that the company vision is for a peaceful, quiet and friendly living environment. I think that this is a vision that I can subscribe to, as would a lot of people in my opinion. I hope to enjoy my time here in” Resident, Lichfield


"Mainstay has provided us with excellent management and support from day one. I see their knowledge and expertise as being extremely important to the ongoing success of our Apartments." Management Company Chairman, Birmingham

"Whilst writing I would like to take this opportunity to extend my thanks to the rest of the team at Mainstay. Having come into this job just over two years ago with little experience of management companies or managing agents I have to say that I have found every member of the team at Mainstay to be accommodating to not only my needs but the needs of the company whilst always working in a professional and courteous manner. Their ability to work to the strict deadlines set by me and the company requires a mention, as I cannot recall a time when I have asked for something from Mainstay that hasn’t been provided without delay."Legal Manager, Taylor Wimpey