About Mainstay

Mainstay was the first company to recognise that an increasingly sophisticated and demanding customer profile required a management service which did not merely set new standards but redefined the role of a property management company.

The result is a customer focussed philosophy which is equally at home in residential, mixed use and commercial sectors.

Tailored to meet your needs

Our comprehensive menu of services can be tailored to meet the needs of developers, portfolio managers and resident’s management companies alike – this site is intended to give you a flavour of our skills and services. We will be delighted to arrange an appointment and explain how our flexible approach can help you to optimise the potential of your property.

Our Values & Culture

Mainstay seeks to provide the highest standards and professional conduct in all aspects of our service delivery to our customers.  It goes without saying that honesty and integrity is firmly embedded in our culture, but what really makes a difference is our passion for delivering value and exceeding expectations.

In order to deliver the highest quality and the most widely respected services profitably, Mainstay have recognised the need to employ the very best people at all levels.  In addition we consult and engage with our staff on a regular basis. We train, encourage and motivate our team to achieve the highest standards and we are committed to recognising and rewarding the best performers.  Most of all we respect our staff both as individuals and as valuable team members.

We see ourselves first and foremost as a customer service organisation and customer relationship management plays a key role in ongoing staff training and short and longer-term strategies.

Mainstay does not tolerate prejudice, unfairness or inequity of any kind and works hard to ensure that both staff and customers feel treated equally and legitimately at all times.

Corporate Social Responsibility

Mainstay recognises the need to encourage sustainable development and works closely with clients to ensure environmental management, health and safety management and social and ethical conduct on our schemes is of the highest standard.  We will seek to encourage sustainable long-term value creation and are happy to work with our customers and to be accountable for our actions in this respect.

The Group operates a strict Health & Safety policy, which is underpinned by rigorous practices and procedures. 

Any activities that will assist with addressing climate change will be embraced where feasible and we welcome both customer and client input in this respect.  To this end we have a medium term plan within the Group to improve energy efficiency, to encourage effective waste management both internally and on our schemes, to use environmentally friendly materials and to encourage our sub contractors to do the same.  Some recent initiatives have included a move to 100% use of re-cycled paper, a real reduction in energy use, a medium term commitment to moving the office to a paperless operation, and a “switch it off” policy. In addition there is a group wide commitment to charitable giving that is fully supported by staff.

We are happy to work closely with developers to advise on cost effective use of sustainable materials. Also to assist in utilising our wide-ranging experience to specify the most cost-effective heating and lighting, thermal insulation, recycling policies, car sharing policies and renewable energy sources.

We believe that these actions not only provide for a contribution to addressing future climate change, but will increasingly add value to the assets that we manage over time.