Welcome To

Mainstay Group

Adaptable

Asset Management

Mainstay Group is one of the most successful property asset management agents in the UK.

With offices in London, Worcester, Birmingham and Manchester supporting an extensive national management infrastructure, we are well-placed to supply property asset management solutions nationwide.

Our residential management portfolio consists of some 40,000 homes in management and a further 20,000 secured in planning, underlining our capacity and ability to provide high-quality services across England and Wales to a wide range of developments.

Our growing portfolio is supported by Mainstay Commercial and Mainstay Facilities Management, adding a credible and cost effective commercial property management capability, surveying and professional services, as well as a wide range of facilities management services. Enabling us to add value for our customers and further enhance our already high levels of service flexibility and efficiency, whilst at the same time reducing costs through self-delivery of a broad scope of property related services.

Testimonials

Above and Beyond!

I have been very happy with all the help and support I receive from Paul and Andy. If I need to know anything about how anything works on the site, they are who I turn to. And there have been so many times when they go above and beyond to help out and make life easier. They are one the real joys of living here.

If I need to know anything about how anything works on the site, they are who I turn to. And there have been so many times when they go above and beyond to help out and make life easier.

Positive impact

Mainstay's impact has been very positive. The response to questions and issues from our residents has been timely in the main and Martin has started to tackle some of the more difficult problems that we face.

He has been excellent in pulling together the work schedules for both maintenance and our longer term development plans. He has been responsive to my requests and has followed matters up promptly. He provides regular well written updates and is generally available when I need to speak to him.

My board are very pleased with Martin and I have already asked that he remain responsible for our development.

Friendly and Approachable

I moved into The Unity Building when it was still being developed so I am an original leaseholder; Mainstay has managed the building since day one and to be still managing the building 9 years on shows what a good job Mainstay here. The concierge are all friendly and approachable and in some ways have become an extension of my family, I speak to most of the team on a daily basis.

The communal areas are immaculate, maintenance issues are always addressed and I know my investment is well looked after by Mainstay. This is a huge building that takes a great deal of upkeep, I accept it is not going to be cheap living here but at the same time I know my service charge is being well spent and explanations about expenditure is always clearly communicated.

Kate Magill is extremely hard working and has done a great deal to get the developer back to site to address extensive issues with the cladding, my apartment has suffered water ingress since day one but I have accepted that this problem will be addressed because Kate has always communicated clearly and accurately about the progress of the works. At times I worried we the leaseholders would end up footing the bill but we now have mast climbers up all around the building and that reassures me the works are now well underway.

Kate is friendly and approachable she is extremely well regarded by all the leaseholders, I never e-mail Kate because I know she is on site weekly so I just pop down and see her, she always makes time to speak to me.

I actually moved out of Unity Building 12 months ago because I wanted to live out of the City in a house, I lasted four months before returning because I missed the building and that is down to Mainstay and their staff.

I actually moved out of Unity Building 12 months ago because I wanted to live out of the City in a house, I lasted four months before returning because I missed the building and that is down to Mainstay and their staff.

Amazing Job

I am a lease holder at timber wharf and have been for 8 years 9 months.

I just wanted to feedback personally on the role Mainstay have had and particularly Kate McGill and Glynn Poole with regards to the roofing works here.

As you can imagine this has been frustrating and difficult time for many lease holders. Mainstay, Kate in particular have done an amazing job in juggling so many stakeholders, issues, opinions and ultimately works well outside the usual remit for a management company.

You have proven to be the biggest ally of the timber wharf residents and your staff have gone above and beyond to accommodate the various requirements of residents, contractors and all involved. Taking time out of weekends and evenings, always being approachable and providing complete transparency throughout the process.

I have personally felt that mainstay get much less credit than they are actually due and would like to take this opportunity to thank you and all involved, I feel the resolution we have reached is amazing and a testament to the tenacity and hard work of Kate and your team.

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Key Accreditations

Mainstay is an award winning company which focuses on ensuring all our processes reach the highest standards. View all accreditations.