Mainstay is an award winning company which focuses on ensuring all our processes reach the highest standards. View all accreditations.
Mainstay Group is one of the most successful property asset management agents in the UK.
With offices in London, Worcester, Birmingham and Manchester supporting an extensive national management infrastructure, we are well-placed to supply property asset management solutions nationwide.
Our residential management portfolio consists of some 40,000 homes in management and a further 20,000 secured in planning, underlining our capacity and ability to provide high-quality services across England and Wales to a wide range of developments.
Our growing portfolio is supported by Mainstay Commercial and Mainstay Facilities Management, adding a credible and cost effective commercial property management capability, surveying and professional services, as well as a wide range of facilities management services. Enabling us to add value for our customers and further enhance our already high levels of service flexibility and efficiency, whilst at the same time reducing costs through self-delivery of a broad scope of property related services.
Jewel in the Mainstay Group!
I own a letting agent. I don't have a huge portfolio, but I do have 4 properties that I manage in Westpoint, in Leeds and one that I tenant find for.
As a small letting agent, I work on my own, for myself and sometimes I really despair of the service or lack of it that I get from Building Managers/Concierges in the developments in Leeds.
However I would like to let you know that your Manager at Westpoint is a jewel in the Mainstay Group! Nothing is too much trouble for him, from helping me to park contractors, getting meter readings or answering queries that I may have about procedures in Westpoint.
He is always courteous, a quality that my tenants have brought to my notice on more than one occasion. People are quick to criticise, when things are not going their way, but I think its important to also give credit where credit is due.
Your management team are an asset to you.
Mainstay's impact has been very positive. The response to questions and issues from our residents has been timely in the main and Martin has started to tackle some of the more difficult problems that we face.
He has been excellent in pulling together the work schedules for both maintenance and our longer term development plans. He has been responsive to my requests and has followed matters up promptly. He provides regular well written updates and is generally available when I need to speak to him.
My board are very pleased with Martin and I have already asked that he remain responsible for our development.
Safe and Secure
My experience of the service I received from the Concierge Team was always good. They were friendly and polite, conscientious, discreet when required, and I always felt that they listened and understood my needs well and did their very best to assist whatever the circumstances. I appreciated that there wasn’t always a quick fix for everything but if they could respond promptly they did, escalating other issues raised or reported to the relevant contacts e.g. within the Mainstay team, utilities etc.
I always felt safe and secure in my 13+ years living here, which was important to me, especially in the latter years when I lived by myself. Having a dedicated Concierge Team meant a lot to me, for example, I knew that if I didn’t turn up for work one morning and hadn’t responded to attempts made to get hold of me, that my manager could telephone KEW and whoever was on duty would attempt to check that I was okay, being able to telephone down to the Team at night if there was anything untoward happening outside, holding a spare key for me – a myriad of things that made me feel comfortable. I know also from feedback from my guests that they were impressed by the staff.
Justyna Sedziwa deserves a special mention. She’s good at her job and has built up a good solid team around her.
Last but not least, I have to make mention of the Maintenance Technicians, for the work they did to keep everywhere up to standard and for the support freely given in the times I needed some help– thankfully there were only a few!
Enjoyable Living Experience
Our reason for writing to you presently is to praise the work and attitude of the concierge, caretaking and cleaning teams of Centenary Plaza who have greatly contributed to a most enjoyable five years living in here.
Each and every one has shown courtesy, efficiency and friendliness on a daily basis, always being ready to offer advice or help when asked. They have looked after us and the building so very well, nothing has been too much trouble and this has made all the difference to our experience of living at Centenary Plaza. They are a credit to you and the development.
Helpful and Friendly
I would like to take a few moments to compliment all the hard working and friendly staff at the Orion Building in Birmingham. Myself and my family have been owner/residents for the last 8 years or more, and have been particularly impressed with the current building manager .
He is always friendly and approachable despite a significant workload and has overseen numerous improvement schemes including the lighting sensors in car parks. He is always positive and motivated , and strives for excellent relations with residents and continuous improvement of the development. His maintenance team are also excellent and follow his example, and the whole concierge team are helpful and friendly, and enhance the experience of living in the Building!
Kate, David and Malcom.
I am extremely pleased with how Mainstay manages City South on a daily basis and in respect of the continued Major Works, specifically that a Major Project happens every financial year, firstly replacement of all of the communal lighting in 2013, the internal redecoration in 2014 and the carpet replacement in 2015 as well as a full clean of the building exterior in 2015.
For 2016 there is a huge project planned to replace the entire door entry system and TV system which I know is going to be a huge and time consuming project, as this will involve re-cabling each and every apartment and as well as the works there will be an enormous amount of redecoration required to each apartment which in turn will involve managing lots of leaseholder / resident expectations that I know you will deliver expertly. You display a continued "PROACTIVE" approach to the buildings long term investment. These projects all result in positive change that keep City South a highly sought after complex both for persons wanting to buy here and for tenants wanting to live here.
Keep up the good work both myself and Marline are very appreciative of your hard work and for Kate's conscientious approach.