Mainstay is an award winning company which focuses on ensuring all our processes reach the highest standards. View all accreditations.
Mainstay Group is one of the most successful property asset management agents in the UK.
With offices in London, Worcester, Birmingham and Manchester supporting an extensive national management infrastructure, we are well-placed to supply property asset management solutions nationwide.
Our residential management portfolio consists of some 40,000 homes in management and a further 20,000 secured in planning, underlining our capacity and ability to provide high-quality services across England and Wales to a wide range of developments.
Our growing portfolio is supported by Mainstay Commercial and Mainstay Facilities Management, adding a credible and cost effective commercial property management capability, surveying and professional services, as well as a wide range of facilities management services. Enabling us to add value for our customers and further enhance our already high levels of service flexibility and efficiency, whilst at the same time reducing costs through self-delivery of a broad scope of property related services.
I am a lease holder at timber wharf and have been for 8 years 9 months.
I just wanted to feedback personally on the role Mainstay have had and particularly Kate McGill and Glynn Poole with regards to the roofing works here.
As you can imagine this has been frustrating and difficult time for many lease holders. Mainstay, Kate in particular have done an amazing job in juggling so many stakeholders, issues, opinions and ultimately works well outside the usual remit for a management company.
You have proven to be the biggest ally of the timber wharf residents and your staff have gone above and beyond to accommodate the various requirements of residents, contractors and all involved. Taking time out of weekends and evenings, always being approachable and providing complete transparency throughout the process.
I have personally felt that mainstay get much less credit than they are actually due and would like to take this opportunity to thank you and all involved, I feel the resolution we have reached is amazing and a testament to the tenacity and hard work of Kate and your team.
Mainstay, Kate in particular have done an amazing job in juggling so many stakeholders, issues, opinions and ultimately works well outside the usual remit for a management company.
Helpful and Friendly
I would like to take a few moments to compliment all the hard working and friendly staff at the Orion Building in Birmingham. Myself and my family have been owner/residents for the last 8 years or more, and have been particularly impressed with the current building manager .
He is always friendly and approachable despite a significant workload and has overseen numerous improvement schemes including the lighting sensors in car parks. He is always positive and motivated , and strives for excellent relations with residents and continuous improvement of the development. His maintenance team are also excellent and follow his example, and the whole concierge team are helpful and friendly, and enhance the experience of living in the Building!
Mainstay's impact has been very positive. The response to questions and issues from our residents has been timely in the main and Martin has started to tackle some of the more difficult problems that we face.
He has been excellent in pulling together the work schedules for both maintenance and our longer term development plans. He has been responsive to my requests and has followed matters up promptly. He provides regular well written updates and is generally available when I need to speak to him.
My board are very pleased with Martin and I have already asked that he remain responsible for our development.
Safe and Secure
My experience of the service I received from the Concierge Team was always good. They were friendly and polite, conscientious, discreet when required, and I always felt that they listened and understood my needs well and did their very best to assist whatever the circumstances. I appreciated that there wasn’t always a quick fix for everything but if they could respond promptly they did, escalating other issues raised or reported to the relevant contacts e.g. within the Mainstay team, utilities etc.
I always felt safe and secure in my 13+ years living here, which was important to me, especially in the latter years when I lived by myself. Having a dedicated Concierge Team meant a lot to me, for example, I knew that if I didn’t turn up for work one morning and hadn’t responded to attempts made to get hold of me, that my manager could telephone KEW and whoever was on duty would attempt to check that I was okay, being able to telephone down to the Team at night if there was anything untoward happening outside, holding a spare key for me – a myriad of things that made me feel comfortable. I know also from feedback from my guests that they were impressed by the staff.
Justyna Sedziwa deserves a special mention. She’s good at her job and has built up a good solid team around her.
Last but not least, I have to make mention of the Maintenance Technicians, for the work they did to keep everywhere up to standard and for the support freely given in the times I needed some help– thankfully there were only a few!
Jewel in the Mainstay Group!
I own a letting agent. I don't have a huge portfolio, but I do have 4 properties that I manage in Westpoint, in Leeds and one that I tenant find for.
As a small letting agent, I work on my own, for myself and sometimes I really despair of the service or lack of it that I get from Building Managers/Concierges in the developments in Leeds.
However I would like to let you know that your Manager at Westpoint is a jewel in the Mainstay Group! Nothing is too much trouble for him, from helping me to park contractors, getting meter readings or answering queries that I may have about procedures in Westpoint.
He is always courteous, a quality that my tenants have brought to my notice on more than one occasion. People are quick to criticise, when things are not going their way, but I think its important to also give credit where credit is due.
Your management team are an asset to you.