Mainstay is an award winning company which focuses on ensuring all our processes reach the highest standards. View all accreditations.
Mainstay Group is one of the most successful property asset management agents in the UK.
With offices in London, Worcester, Birmingham and Manchester supporting an extensive national management infrastructure, we are well-placed to supply property asset management solutions nationwide.
Our residential management portfolio consists of some 40,000 homes in management and a further 20,000 secured in planning, underlining our capacity and ability to provide high-quality services across England and Wales to a wide range of developments.
Our growing portfolio is supported by Mainstay Commercial and Mainstay Facilities Management, adding a credible and cost effective commercial property management capability, surveying and professional services, as well as a wide range of facilities management services. Enabling us to add value for our customers and further enhance our already high levels of service flexibility and efficiency, whilst at the same time reducing costs through self-delivery of a broad scope of property related services.
I am a lease holder at timber wharf and have been for 8 years 9 months.
I just wanted to feedback personally on the role Mainstay have had and particularly Kate McGill and Glynn Poole with regards to the roofing works here.
As you can imagine this has been frustrating and difficult time for many lease holders. Mainstay, Kate in particular have done an amazing job in juggling so many stakeholders, issues, opinions and ultimately works well outside the usual remit for a management company.
You have proven to be the biggest ally of the timber wharf residents and your staff have gone above and beyond to accommodate the various requirements of residents, contractors and all involved. Taking time out of weekends and evenings, always being approachable and providing complete transparency throughout the process.
I have personally felt that mainstay get much less credit than they are actually due and would like to take this opportunity to thank you and all involved, I feel the resolution we have reached is amazing and a testament to the tenacity and hard work of Kate and your team.
Mainstay, Kate in particular have done an amazing job in juggling so many stakeholders, issues, opinions and ultimately works well outside the usual remit for a management company.
Enjoyable Living Experience
Our reason for writing to you presently is to praise the work and attitude of the concierge, caretaking and cleaning teams of Centenary Plaza who have greatly contributed to a most enjoyable five years living in here.
Each and every one has shown courtesy, efficiency and friendliness on a daily basis, always being ready to offer advice or help when asked. They have looked after us and the building so very well, nothing has been too much trouble and this has made all the difference to our experience of living at Centenary Plaza. They are a credit to you and the development.
Jewel in the Mainstay Group!
I own a letting agent. I don't have a huge portfolio, but I do have 4 properties that I manage in Westpoint, in Leeds and one that I tenant find for.
As a small letting agent, I work on my own, for myself and sometimes I really despair of the service or lack of it that I get from Building Managers/Concierges in the developments in Leeds.
However I would like to let you know that your Manager at Westpoint is a jewel in the Mainstay Group! Nothing is too much trouble for him, from helping me to park contractors, getting meter readings or answering queries that I may have about procedures in Westpoint.
He is always courteous, a quality that my tenants have brought to my notice on more than one occasion. People are quick to criticise, when things are not going their way, but I think its important to also give credit where credit is due.
Your management team are an asset to you.
Kate, David and Malcom.
I am extremely pleased with how Mainstay manages City South on a daily basis and in respect of the continued Major Works, specifically that a Major Project happens every financial year, firstly replacement of all of the communal lighting in 2013, the internal redecoration in 2014 and the carpet replacement in 2015 as well as a full clean of the building exterior in 2015.
For 2016 there is a huge project planned to replace the entire door entry system and TV system which I know is going to be a huge and time consuming project, as this will involve re-cabling each and every apartment and as well as the works there will be an enormous amount of redecoration required to each apartment which in turn will involve managing lots of leaseholder / resident expectations that I know you will deliver expertly. You display a continued "PROACTIVE" approach to the buildings long term investment. These projects all result in positive change that keep City South a highly sought after complex both for persons wanting to buy here and for tenants wanting to live here.
Keep up the good work both myself and Marline are very appreciative of your hard work and for Kate's conscientious approach.
You display a continued "PROACTIVE" approach to the buildings long term investment. These projects all result in positive change that keep City South a highly sought after complex both for persons wanting to buy here and for tenants wanting to live here.
Keep up the good work both myself and Marline are very appreciative of your hard work!